On Air: Fukuoka City Information/2014.03.22(Sat)/09:00～

March and April are busy months at local ward offices. Therefore, on Sunday, March 30th and Sunday, April 6th, the Citizen Section, Health Insurance and Pension Section, Welfare and Nursing Care Insurance Section, and the Child Rearing Support Section of ward offices in Fukuoka City will hold special hours. On those days, they will be open from 10 AM until 2 PM. The Irube and Seibu Branch Offices will be opened as well.

However, please be aware that if you have any documents that need confirmation by municipalities other than Fukuoka City, they might not be processed.

The most convenient place to obtain official certificates, such as copies of Certificates of Residence, is by going to the ID Service Corners that can be found at the Information Plaza on the first floor of Fukuoka City Hall and next to the Customer Service Center in the Hakata Subway Station. Service is available between 9 AM and 8 PM except for days with special office closures. Also, residents of Fukuoka City can receive certified documents at convenience stores anywhere in Japan. If using this service, be sure to bring your Basic Resident Registration Card and complete user registration at Ward or branch office. To find out more detailed information, please visit the Fukuoka City homepage.

Also, bear in mind that service counters are exceptionally crowded on Mondays during March and April. When applying for service, if possible, please avoid this day. And, parking is crowded as well. If you can, please use public transportation when visiting your local ward office. Each Ward’s homepage will also display the waiting conditions for service at their Citizen Sections and also at their Health Insurance and Pension Sections, on the service days between 8:45 AM and 5:15 PM.

And, as of July 2012, foreign residents received Basic Resident Registration Cards, making it necessary for them to submit a notification of moving out, or tenshutsu todoke in Japanese, when ending residence in Fukuoka City. Please take care to follow this rule.

Also please file requests to begin receiving water service, or to terminate service, when one moves to or from a new home. They will also be accepted on Sunday, March 30th and Sunday, April 6th. Requests can be made to the Customer Service Center by phone between 9 AM and 5 PM on those days. The number to call is 092-532-1010. The Customer Service Center’s normal hours for accepting requests are weekdays between 8:45 AM and 5:30 PM, and also on Saturdays from 9 AM until 5 PM.

Please allow 4 days for service (excluding Saturdays, Sundays and national holidays) when making service requests to the Fukuoka City Waterworks Bureau. You can also place requests via Internet. Please allow for 5 days for service (again, excluding Saturdays, Sundays and national holidays). For further information, visit the Fukuoka City Waterworks Bureau homepage by searching fukuoka-shi suidou in your Internet browser’s search engine.