Life in Fukuoka "English"

【Getting Through December】

In Japan, the months of the year have two names. One is the number of the month, the way we normally refer to the month. December is juu-ni gatsu, juu-ni meaning 12. However the other name for December is "shiwasu. The Chinese characters for the name are teacher or master and run, and so, the popular theory is that this name originates from "the busy month when master monks run around from east to west to give sutra chantings.
In the old days, the 13th of December was considered the "start of the New Year," and people would do susuharai, which was cleaning the house of dirt that had accumulated over the year as well as prepare pine trees for kadomatsu or the pine tree decorations you see at people's gates and entrances during the new year. All of this is now just called O-Soji or the Big Clean Up.

From the 22^nd, the winter solstice which is called Toji in Japanese and the shortest day of the year, the days start to get really cold.  Yuzu comes into season at this time and there's a tradition of taking a bath with this citrus fruit floating in it. It is supposed to keep you healthy throughout the winter and help to prevent you from catching a cold. 

2022 will be at an end soon, despite just being at the start of December. How should we get everything done so that we can greet the new year relaxed and in good health?
Well, plan ahead and imagine the order in which you want to get everything done. It's also a good idea to make a shopping list and a to-do list with dates on the calendar marked to motivate you to get things done. If you've got a lot on your plate to finish up before the end of 2022, it'll be important to stay organized. In saying that, make sure you enjoy the holiday season as well, don't get caught up work too much!

【Info from Fukuoka City】

World Aids Day

Now I have a few announcements from Fukuoka City.

First is about World Aids Day on December 1st. Every year around the 1st of December, around the world, various events and activities take place, to deepen awareness and understanding of AIDS.

Even after being infected by HIV, definitive symptoms may not appear for a period of time and so it is believed that there are a number of people who have been infected but will not be diagnosed until the onset of AIDS. By detecting HIV infection early and receiving the appropriate health care and treatment, the onset of AIDS can be delayed.

At the health and welfare centers of each ward, HIV screening is offered. This screening is free of charge and anonymous. So, if you think you may be at risk, get checked as soon as possible. Screening is only on certain days so make sure you check which days before you go.

And, I don't know if you know this but the red ribbon is a symbol that shows awareness and solidarity with those affected by AIDS. The red ribbon announces to others that you have no prejudice against people affected by AIDS and gives that message that we will not discriminate against those living with AIDS. The red ribbon days are from the 1^st to 7^th of December and over this period, the Hakata Port Tower and the Fukuoka Red Brick Culture Museum will be lit up in red in support. So for World AIDS Day, let's all take the time to learn the correct information about AIDS and how to prevent it.

Illegal dumping of garbage or Fly-tipping

I hope this doesn't really need to be said, but dumping oversized garbage and household waste in the mountains, forests, by the seaside, by rivers, on the road, or in parks is illegal.

In Fukuoka City, at the end of the year, many people do a big house clean and a lot of garbage is produced. As such, December has been designated as “Illegal Dumping Prevention Reinforcement Month”. Activities will be undertaken to strengthen measures to prevent the illegal dumping of waste.

Fukuoka City has, in cooperation with the police, installed surveillance cameras and warning signs in places where illegal dumping is common and will carry out patrols of those areas. Home appliances like TV's, refrigerators and freezers, washing machines and dryers, air conditioners and the like, are all subject to the Home Appliance Recycling Law and there is a set way to dispose of them. If you are buying replacement appliances, the shop will pick up your old appliance. In Fukuoka City, you can speak with Yamada Denki for help with this.

When disposing of these items, recycling fees or collection and transportation fees are necessary.

Traders who advertise “Free pick-up for items you don't need” through flyers and the internet, are illegal collectors who have not received permission from Fukuoka City. Please do not use these unauthorized collectors as problems such as illegal dumping, high fees and improper processing of waste may occur.

【Things to be careful about as the season changes】

Well, we are now in November and it's the time of year when that cold of winter creeps in. And although the weather in this month of seasonal change is relatively pleasant, it's also a time when people tend to feel a bit under the weather. The main reason is due to the difference in temperature messing with your nervous system. The temperature difference between day and night is pretty big during this time and your body has to work hard adjusting your body temperature and perspiration rate at a dizzying pace which throwns your nervous system off balance.
As a result, symptoms such as headaches, insomnia, stiff shoulders, rough skin, and lethargy start to show up. Some people say it's at this time of the year when shoulders tend to stiffen the most.
To get through this time of year in good health, we should take better care of our bodies than usual by eating a well-balanced diet, getting enough sleep, taking a bath to promote blood circulation, and listening to music to relax. That doesn't sound so terrible, does it?! Also be careful of the dry air and the sudden drops in temperature over the season, and try not to catch a cold as it is cold season. I wish the best of health to you all through the winter!

【Fukuoka City Information】

Information about Covid Vaccinations　

Now, I have some information for you from Fukuoka City about Covid-19 vaccinations.

Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.

In Fukuoka City, vaccination tickets for the Omicron variant for those who will receive their third or fourth doses of the vaccine have started being sent out. Currently, tickets for the fourth dose are being sent out.

When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.

If you haven't received that coupon, please phone the call center to have it issued again. 

People who have recently relocated to Fukuoka City from overseas and who hope to get vaccinated need to fill out an application to receive the inoculation tickets.

For questions regarding vaccinations, to make a reservation or to apply for the inoculation ticket, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

Covid and Influenza Prevention　

Also, as winter approaches, the spread of influenza or the flu always becomes more prevalent.

And with Covid spreading at the same time, it is possible to get sick with both.

So, in order to prevent that, keep doing what you've been doing to prevent the spread of Covid. Meaning that you should keep washing your hands, wearing a mask and maintaining distance from others. By doing all of this, you can also help to prevent the spread of the flu. Getting an influenza vaccination is also recommended to help prevent the sickness from becoming too heavy if you do get sick. In fact, both the Covid vaccine and influenza vaccine can be given at the same time, if that is something you are worried about!

【Delicious Asian Pears】

It's the season for sweet and juicy nashi or asian pears. Sometimes they're also called apple pears. They are in season from July to November in Fukuoka prefecture and you should be able to find them in supermarkets and veggie shops pretty easily now.

Right now, the pears you'll find in season in the shops are called Akizuki, Niitaka or Shinkou.

The way to choose a pear is to look at the skin and make sure it looks firm. The pear should still be hard and feel heavy. The bigger the pear, the better, the big ones are delicious.

If you buy a bunch and are trying to keep them as fresh as possible for as long as possible, makes sure you don't let them dry out. Keep them in a well sealed plastic bag in the fridge. You can keep them for one to two weeks that way, I've had some pears last nearly a month. Although the pears are sweet, they are low in calories and are said to help prevent cavities from forming. I wonder if it's their texture, that kind of helps to clean your teeth a bit while you're chewing, like with apples. Anyway, they make a great and healthy dessert if you're trying to keep away from other sweets! We cut them up and keep them in storage containers for handy anytime snacks. I think this season might be my favorite fruit season.

【Fukuoka City Information】

Tuberculosis Prevention Week

Now, I have some information from Fukuoka City about Tuberculosis Prevention Week from the 24^th to the 30^th of September.

Tuberculosis is a disease that causes inflammation of the lungs mainly by Mycobacterium tuberculosis. It is an infectious disease that is transmitted person to person.

In 2022, 138 people in Fukuoka City were diagnosed with tuberculosis.

Symptoms of tuberculosis include coughing, phlegm, fever, bloody phlegm, chest pain, lethargy, night sweats and or weight loss. In the beginning, it does resemble the common cold.

If you've noticed that you've had a cough for over two weeks, have had a lot of phlegm, you've felt lethargic or you've suddenly lost weight, please see a medical professional for an exam as soon as possible. The earlier it is detected, the earlier it can be treated preventing it from becoming a serious illness.  It is important to prevent spreading illness to family, friends and those at the workplace who are important to us.

Even if you are infected, tuberculosis does not always develop, however if your body cannot fight the tubercle bacillus, over time, an infection may develop.

If you are diagnosed with tuberculosis, you can fight it off by taking the proper medication every day according to your doctor's orders.

And, to prevent the spread or start of infections, make sure you get plenty of sleep, eat a good, balanced diet and get enough exercise. Making an effort every day to live healthily is the most effective prevention.

In Fukuoka City, there is the Fukuoka City Medical Interpreting Call Center service available if you do need to find a hospital or need some advice. It is available 24 hours a day, 7 days a week. The phone number for that service is 092-733-5429. Again, that number is 092-733-5429. Interpretation is available in 20 different languages.

【Kui-shin-bou no hi- The Foodie's Day】

Did you know that the 14^th of September is Kuishinbo no hi? It's a bit of word play on the date 9/14 in Japanese but what exactly is a Kuishinbo? Well, it's a glutton but that does bring to mind a sloppy and voracious eater. You could say it is a gourmand, but that sounds a bit fancy. These days we'd probably say a foodie, someone who really likes to eat. There's actually a magazine that caters to these Kuishinbo and introduces the pleasures of various foods. This magazine is called Dancyu (Dan Chew)and is put out by the company, President Incorporated.

From 2021, the magazine made its aim to make meals tastier and more enjoyable as well as to remember to thank food producers, chefs and the others who are involved in the food we have in our lives.

In Fukuoka City, we have so many delicious foods and ingredients all around us. Not only Japanese restaurants but the number of foreign food restaurants have also increased. What food reminds you of when you were a kid? Why not try making it again here? It can be a little difficult to find all the ingredients you need sometimes but if you look around and do a little research, you can probably get your hands on nearly everything you need. Personally, kimchi chige with a ton of tofu reminds me of my childhood and getting what I need to make it here is really easy!

【Infomation From Fukuoka City】

Information about Covid vaccinations

Now, I have some information for you from Fukuoka City about Covid-19 vaccinations.

Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.

In Fukuoka City, inoculation tickets for the third and fourth doses of the vaccine are being sent out. Residents who have received the previous two or three inoculations will receive the vaccination coupon for the next dose in the mail, roughly 5 months after their last dose if you are eligible.

Vaccination coupons for the fourth dose will be sent to people over the age of 60 who have had three previous doses, and to people between the ages of 18 to 59 who have underlying illnesses or who are healthcare workers, or workers in facilities for the elderly and the disabled.

When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.

If you haven't received that coupon, please phone the call center.

You can also phone that call center to register if you have an underlying illness.

Vaccinations for children between the ages of 5 and 11 are also being done.

People who have recently relocated to Fukuoka City from overseas and who hope to get vaccinated need to fill out an application to receive the inoculation tickets.

For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

The Fukuoka Prize

Now, I have some information to share with you about the Fukuoka Prize. Fukuoka City honors those who have contributed to academic research, art and culture in Asia by awarding the Fukuoka Prize. This year, the laureates of the 32nd Fukuoka Prize are Taiko drummer Eitestu Hayashi, who will get the Grand Prize. The Academic Prize goes to Art Historian Timon Screech and the Arts and Culture Prize will go to Artist Shahzia Sikander.  The three laureates will gather in Fukuoka in September to each hold a public lecture. The Grand Prize Public Lecture is a particularly noteworthy event, as visitors will be able to enjoy a free taiko drum performance by Eitetsu Hayashi. The other public lectures with Mr. Screech and Ms. Sikander are also valuable opportunities to experience Edo art and contemporary art. These events are free to attend and you can even watch them online after the event so definitely apply if you are interested.

For more information on the events, please search "Fukuoka Prize" or visit the event page on Fukuoka Prize official website.

https://fukuoka-prize.org/en/

【Conserving Electricity】
Well, it's the season in which we all see our electricity bills jump as we all try to survive the heat of summer. This year though, the government has issued a request asking the residents of the country to try and conserve energy and balance out its use.
Basically, what they are asking is for each household to reduce the amount of energy used, within a reasonable range. Of course cutting energy use will cut costs, so take a look at where you can reduce your energy use and save a little money while you're at it. Unplugging appliances that aren't being used will help. In English, some appliance are referred to as Vampire appliances as they will continue to suck energy even when they seem to be off, but their little clocks or even standby mode will use energy. Computers and related equipment, video game consoles, tablet and cell phone chargers and household items with clocks like microwaves and DVD players all suck energy.
Another suggestion is to setting the air conditioner at about 28 degrees, that's the eco-mode on my machine, or using a room fan to keep air circulating to avoid having to blast the air conditioner. Also try not to overload your fridge, it heats up as it tries to keep things cool and don't spend too long with its doors open as you look for an afternoon snack or try to figure out what to cook for dinner. I'm guilty of that.
Turn off lights when you aren't in the room and try to use the outside light during the day if you can. Be careful though, on hot days, it is possible to get heat stroke, even if you are indoors, elderly people and young children are especially susceptible. So,reduce what energy you can within a reasonable amount, but don't forget to take care of your and your family's well-being and health.

【Info From Fukuoka City】

Covid-19 Vaccinations

Now, I have some information for you from Fukuoka City about Covid-19 vaccinations.

Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.

In Fukuoka City, inoculation tickets for the third and fourth doses of the vaccine are being sent out. Residents who have received the previous two or three inoculations will receive the vaccination coupon for the next dose in the mail, roughly 5 months after their last dose.

Vaccination coupons for the fourth dose will be sent to people over the age of 60 who have had three previous doses, and to people between the ages of 18 to 59 who have underlying illnesses.

When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.

If you haven't received that coupon, please phone the call center.

You can also phone that call center to register if you have an underlying illness.

Vaccinations for children between the ages of 5 and 11 have also begun.

People who have recently relocated to Fukuoka City from overseas and who hope to get vaccinated need to fill out an application to receive the inoculation tickets.

For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

【Infomation From Fukuoka City】

Covid-19 Vaccinations
Now, I have some information for you from Fukuoka City about Covid-19 vaccinations.
Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.
In Fukuoka City, inoculation tickets for the third and fourth doses of the vaccine are being sent out. Residents who have received the previous two or three inoculations will receive the vaccination coupon for the next dose in the mail, roughly 5 months after their last dose.
Vaccination coupons for the fourth dose will be sent to people over the age of 60 who have had three previous doses, and to people between the ages of 18 to 59 who have underlying illnesses.
When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.
If you haven't received that coupon, please phone the call center.
You can also phone that call center to register if you have an underlying illness.
Vaccinations for children between the ages of 5 and 11 have also begun.
For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

【Umbrella Day】

So it seems that June 11^th is “Umbrella Day” or Kasa no Hi in Japan. It seems to be a reminder that June is when most of the country is hit by rainy season, so before it gets too wet, makes sure you've got a sturdy umbrella ready to handle the weather!

If you've got a good umbrella at home, do you know the right way to take care of it to make sure it lasts a good few years?

It's pretty simple for the most part. If you have to use your umbrella, after you get home, you should wipe it down to get most of the moisture off and then leave it open to dry in an area where you get some air flow. Although in the US, we have a superstition that it's bad luck to open an umbrella inside, it might actually be bad luck if you don't. The metal joints in the umbrella will rust if they stay wet and your umbrella won't last as long as it should.

I'm sure quite a few people have the clear umbrellas they sell at convenience stores, but as they all look exactly alike, it's pretty easy to accidentally take someone else's or have yours taken. To prevent that, put a sticker or some kind of charm on it. It's a pretty easy solution for a common problem.

By the way, if your umbrella does break, make sure you throw them out in the blue garbage bag. If the handle sticks out of the bag, it's fine. It's also okay if the cloth or vinyl is still on the frame when you throw it out.

If you get suddenly get caught in the rain without an umbrella, fear not, there's an umbrella share service in the city called I-KASA and you can get more information about that and how to sign up if you check out their website www.i-kasa.com. Good luck staying dry this rainy season.

【Information from Fukuoka City】

Covid-19 Vaccinations
Now, I have some information for you from Fukuoka City about Covid-19 vaccinations.
Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.
In Fukuoka City, inoculation tickets for the third and fourth doses of the vaccine are being sent out. Residents who have received the previous two or three inoculations will receive the vaccination coupon for the next dose in the mail, roughly 5 months after their last dose.
Vaccination coupons for the fourth dose will be sent to people over the age of 60 who have had three previous doses, and to people between the ages of 18 to 59 who have underlying illnesses.
When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.
If you haven't received that coupon, please phone the call center.
You can also phone that call center to register if you have an underlying illness.
Vaccinations for children between the ages of 5 and 11 have also begun.
For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

【（koromo-gae）Changing out the Wardrobe】
Koromo-gae is “the changing of the clothes” or “changing out the wardrobe” in English and it's the custom of changing your wardrobe from winter clothes to summer clothes around the 1st of June. So why did koromo-gae start in the first place here?
Well, it was a practice apparently introduced from China during the Heian period. In the palace, it became an event of sorts and wardrobes were changed out twice a year. From the Edo period, the samurai society changed out their wardrobes 4 times a year to suit the seasons as the variety of kimonos increased. The custom then spread to the general public. In the Meiji period, western clothes were becoming the fashion and since officials and military personnel typically wore uniforms, the change in wardrobe once again happened twice a year, once for summer clothes and once for winter clothes. This was also influenced by the change in the use of calendars when Japan adopted the Gregorian calendar in order to adopt western systems modeled around western calendar days.
The custom became pervasive throughout Japan and you can see it's influence in schools and their uniforms and in regular family homes even today.
It's a good custom as there's usually not enough space in the closet or drawers to keep all of the winter and summer clothes together. Also, at least in my case, if I don't change out my wardrobe, my drawers get kind of messy, and when I'm looking for a t-shirt, I pull out a wool turtleneck, which is just somehow a terrible feeling even on the hands on a hot day! I have yet to change things out though, when I do, I think I'll also do a big clear out of things I haven't worn in a while!

【Information From Fukuoka City】

Easy Japanese Radio

Now I have some information from Fukuoka City about Easy Japanese Radio. From June, a new program, Yasashi Nihongo Rajio Kouza or the Easy Japanese Radio Course will start airing. This program is for international residents who are still working on their Japanese skills and is a chance to listen to easy Japanese spoken at an easy pace. Information international residents will find useful in regards to living in Fukuoka will be shared.

The program will be on every Friday from 11:50 am and the first program will be aired on June 3rd. If you can't understand everything, or miss what what was said, don't worry! You will be able to see the script for the program on Love FM's website and also listen to the podcast as many times as you want. It's a great chance to practice not only your listening skill but also pick up some new, useful vocabulary. So, tune in on June 3rd !

HIV Testing Week

Alright, I have some more important information to share with you here. June 1st to the 7th is HIV testing week.
Just last year, medical institutions in Fukuoka City reported 21 new HIV infections and 18 AIDS patients.

To prevent the spread of HIV, the earlier it is discovered, the faster it can be treated.

Even if someone is infected with HIV, few symptoms appear, which is why testing is necessary to know if someone is actually infected.
Free, anonymous HIV screenings will be held at the health and welfare centers of each ward.
Screenings are on a specified day, so please visit the homepage of your local health and welfare center before you go.

If an HIV diagnosis is made in the early stages, with proper health management and treatment, the onset of AIDS can be delayed. So if you think you may be at risk, please get checked as soon as possible.

【Fish Restaurants】

Although Fukuoka is a big metropolitan city, the sea and mountains are right in our backyard. We're pretty lucky to have them, especially as they provide so many delicious ingredients. Fukuoka is famous nationally for its ramen and udon. You've had some, right?

However, I think even more than those two dishes, Fukuoka City has some amazing fish.

It seems the number of fish restaurants per 100,000 people in Fukuoka City is the highest percentage in the nation.

In Fukuoka, you'll find the Nagahama Fish Market where fish caught locally are sent all across Japan. At this market, there are also some restaurants, including sushi and tempura shops where you can enjoy what we could call “Japanese Cuisine”. If you don't like the raw fish of sashimi dishes, then definitely check out the tempura places. I've mentioned it before, but I love goma saba. If you can still get it, definitely eat it! As for tempura, I have to say one of my favorite fish to have as tempura is Kisu or Japanese Whiting. They're so light and easy to eat, if I were any good at fishing or making tempura, I'd probably stuff myself silly with them. I guess it's a blessing in disguise that I'm not good at either.

【Information from Fukuoka City】

Covid-19 Vaccinations
Alright, moving on to some important information from Fukuoka City.
Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.
In Fukuoka City, inoculations for the third dose of the vaccine have begun. Residents who are over the age of 12 and have received the previous two inoculations will receive the vaccination coupon for the third dose in the mail.
When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.
If you haven't received that coupon roughly 6 months after your second dose, please phone the call center. Vaccinations for children between the ages of 5 and 11 have also begun.
For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

Temporary Special Benefits
Due to the prolonged effects of the COVID-19 pandemic, the government has put
together a temporary special benefit to give support to households which are
exempt from levy of the resident tax. The support benefit is 100,000 yen per household.
Eligible households will be sent a letter explaining the benefits and the request to confirm some details. You do need to follow a procedure to receive the benefits so please read the letter, fill in the necessary details and send that information back within three months of the letter’s date of issue.
If you need any help with these temporary special benefits, please contact the call center where they can help you. The phone number is 0120-018-092. Again, that number is 0120-018-092. Calls will be accepted from 9am to 6pm on weekdays and a number of foreign languages are supported, including English, Spanish, Portuguese and others.

【Info from Fukuoka city】

Vaccination information
Well, enough about me, I have some important information from Fukuoka City to share with you now. Fukuoka City has been working toward making sure everyone who hopes to be vaccinated can do so with peace of mind.
In Fukuoka City, inoculations for the third dose of the vaccine have begun. Residents who are over the age of 18 and have received the previous two inoculations will receive the vaccination coupon for the third dose in the mail. If you haven't received that coupon roughly 6 months after your second dose, please phone the call center. Vaccinations for children between the ages of 5 and 11 have also begun. Those inoculation coupons will be sent by post starting in order from children who are 11 years old.
When the inoculation coupon arrives, please visit the reservation site or call the vaccine call center to make a reservation. Please wait until that coupon does arrive.
For questions regarding vaccinations or to make a reservation, you can call 092-260-8405. Again, that number is 092-260-8405. Calls will be taken between 8:30 am and 5:30pm every day. 7 languages are available at that number, including English.

Temporary Special Benefits

Due to the prolonged effects of the COVID-19 pandemic, the government has puttogether a temporary special benefit to give support to households which areexempt from levy of the resident tax. The support benefit is 100,000 yen per household.Eligible households will be sent a letter  explaining the benefits and the request to confirm some details. You do need to follow a procedure to receive the benefits so please read the letter, fill in the necessary details and send that information back within three months of the letter’s date of issue.If you need any help with these temporary special benefits, please contact the call center where they can help you. The phone number is 0120-018-092. Again, that number is 0120-018-092. Calls will be accepted from 9am to 6pm on weekdays and a number of foreign languages are supported, including English, Spanish, Portuguese and others.